AI-Driven Efficiency: Worktivity’s Approach

QNAP Releases QTS 5 1 Beta, Supporting SMB Multichannel, Delegated Administration, Hailo-8 AI Module, and NAS Monitoring in AMIZ Cloud Orchestrator Management Platform

Small businesses may find it difficult to navigate the complexities of AI implementation without the necessary expertise. This can result in longer implementation timeframes and potential mistakes or inefficiencies in the integration process. One of the major SMB AI Support Platform challenges faced by small businesses when implementing AI solutions is the lack of technical expertise. Small businesses may not have a dedicated team with the necessary skills and knowledge to effectively understand and implement complex AI technologies.

When it comes to logo designing, it usually takes a couple of tries to get the things right, with multiple meetings and rounds of revisions that can add up to quite a bit of time . Through variation-based designs,  AI tools helps you to design a logo for your business in just few seconds. I believe that small to medium-sized businesses are the ones that will benefit from AI the most, adding efficiency to operations and smoothness to the overall workflows.

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As per the various studies, it is found that small business owners are confident, motivated, and optimistic about changing market demands. They accept the digitalization of businesses and work all day and night to cope with the changing business environment, including inflation, increases in labour wages, recession, and increasing prices of raw materials. Digital transformation for SMBs can be gained through the implementation of many different digital technologies. But most importantly, they need to work together with organisations who can support them through these processes. Beyond financial accounting and administrative applications, there are many other capabilities related to controls, processes, visibility, and integration that SMBs are more likely to adopt. As business grows for an SMB, handling an increased volume of transactions, accelerated speed of information, and new process requirements may demand adding functionality.

These services are designed to help businesses leverage the power of artificial intelligence to streamline operations, improve customer experiences, and drive better business outcomes. Zoho Desk offers customer support software that makes it easy for your reps to provide great customer service. The platform has tools and automation options that help streamline your agents’ workflows and increase efficiency and productivity.

Why SMEs are reluctant to adopt AI:

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For instance, AI can identify trends and patterns in sales data, helping leaders to make informed decisions about product development, marketing strategy, or budgeting. AI-based customer support can resolve customer issues as soon as they are reported, ensuring a prompt response, building credibility for the enterprises. AI-powered support can also decrease the number of agents a company needs to employ, which can help lower costs, and allow human agents to focus on more complex issues so they are resolved more quickly. Businesses are trying hard to update and upgrade their technology to improve existing products or applications. Microsoft is already investing a lot of resources in innovation and development to make its products more efficient. Business Central is the most flexible solution built by Microsoft that can adapt and utilise new technologies as per modern business needs.

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They were looking for a system that comes with field service management to streamline all field operations. After a lot of research, they opted for Microsoft Dynamics 365 Business Central due to the availability of the Microsoft Dynamics 365 Field Service module. With this SMB AI Support Platform implementation, they started to automate most of the field tasks, resulting in more time to provide a better customer experience. In these fast-paced, ever-changing times, businesses of all sizes face an endless parade of new technologies, procedures and innovations.

• Business Central is the most flexible solution built by Microsoft that can adapt and utilise new technologies as per modern business needs.
• For small and medium enterprises (SMEs), this new era of cyber crime is particularly concerning.
• You can deploy it on your own servers, depending on your desired hardware and software specifications.
• With Flexport+, entrepreneurs get more capital at terms uniquely oriented to the needs of small businesses, as well as priority services and access to an exclusive community of like-minded business owners and industry experts.

But with more powerful, affordable software, tapping into data to serve your customers better isn’t so much a differentiator—it’s the price of entry. Tapping into data from across the organisation to facilitate personalised, contextually relevant customer service isn’t a particularly new concept. What is new is the greater accessibility of tools that enable data-driven personalisation and a broader realisation among executives of the value of customer data. AI-powered chatbots can greet the customer when they connect with your business and find out what they need. They can offer self-service options, like FAQs and help centre articles, to help the customer get answers or resolve issues. Speaking with a customer over the phone still remains an effective way to resolve problems, especially for high-stakes issues.

And on the basis of that, it suggests the most popular layouts, fonts, colors, and symbols with your brand name and slogan.

This provides management with the data they need to make better business decisions. Customer service tools help agents access and use the customer information they need, when and where they need it. Features like shared inboxes improve internal collaboration and increase efficiency with streamlined workflows.

Key ERP success factors for small-to-medium businesses

Not surprisingly, this technology is already helping businesses of all sizes to improve their performance. AI can cut the time spent on everyday tasks; it can create bespoke copy, images, videos and layouts; it can process data quickly to improve business decision-making and it can transform the customer experience. In short, AI is game-changing and, although there are concerns about its misuse, it’s here to stay. Hiring AI consultants provides small businesses with access to specialized knowledge and experience.

The priority is that the ERP solution must do the job while also being easy and intuitive to use. Contact us today to explore how automation and AI can transform your operations and drive sustainable growth. It’s crucial to communicate the benefits of automation and offer training to help employees adapt to new technologies.

Why Google Cloud is a good choice for SMBs

Continia is an advanced expense management application built specially for NAV and Business Central to eliminate the need for a specific solution while managing all employees’ expenses. There are several processes that come in between receiving goods in a warehouse and shipping them out for distribution or deliveries. Business central warehouse management manages such goods for an efficient product flow from finalised product to delivering it to the right person. It consists of a number of tasks, including moving items between the warehouse, tracking item location, collecting items for production and distribution, counting stocks, and reclassifying products based on certain parameters.

From the scalable setup of centralized advertising campaigns for dozens to hundreds of partners simultaneously, to the fully automated optimization of all these campaigns using the data of the entire group. As a result of this advanced threat landscape, small businesses must look at upgrading their security accordingly. Unless investment in cyber security is prioritised and advanced technologies such as AI are deployed, such attacks are far more likely to succeed, with potentially catastrophic results.

With tips on everything from cloud-based services to Smart meters, our Guide to Building Business Resilience could help your business prepare for the future. Improving efficiency, adapting to changing market conditions, and scaling your business are all great reasons for your business to invest in new technology. Other customer communication benefits of AI include predicting behaviour so that the business can offer a more personalised service. Research in 2020 by Aberdeen (PDF, 2MB) found that companies using AI capabilities achieve a 3.5 times greater annual increase in customer satisfaction rates. The earliest successful artificial intelligence (AI) program was written in 1951 so, whilst AI is not new, recent technological advances mean that AI is now a powerful tool for businesses of all sizes. Even though WhatsApp has better open rates, email is still a crucial communication channel for many small businesses.

Adopting AI isn’t without its challenges for smaller businesses, so entrepreneurs should carefully research the tools available. When businesses first adopted AI, it was often complex systems that could only be used by large organisations investing significant amounts of money. Creating video for social media or your website has got easier and quicker thanks to AI tools such as Lumen5.

Artificial Intelligence (AI) is no longer a technology of the future; Microsoft are bringing AI technology into the real world of business. The technologies that many people view as future tech for global enterprises is here today for the SMB market, and its in applications you are already using. This helps relieve the pressure on human customer service agents and more quickly deal with everyday issues. AI-based cloud contact center solutions have become even more valuable in this new era of virtual work and talent shortages.